The Aviation industry comprises of key players like Agents, Carriers, MRO Service
Providers, and Fleet Operators. All these service providers have a different role
to play in reducing the AOG (Aircraft On-The-Ground) Time. Needless to say, in doing
so, aircrafts need to operate at full capacity and run in accordance with the schedules.
But, the aviation industry, like any other industry has its own share of challenges
which it needs to counteract with precision. The main problems that the industry
faces are the varying prices of fuel, delays and cancellation of flights caused
by bad weather. Moreover, the industry has to work in a high regulatory environment
and always operate while complying the rules and regulations laid down by the FAA
and other authorities. It also has to work hard on aircraft maintenance and simultaneously
keep labour costs under control. Another key challenge is to offer an excellent
customer service in order to get repeat customers.
Therefore, among various complex tasks, managing the human capital is of paramount
importance. The role of this factor of production in the aviation industry is very
important. The aviation industry comprises of the distinct workforce in which the
targets are completely different and the competency model also varies. Although,
all the employees work to achieve the objectives and goals set by the flight companies
in the long run, but the targets on a daily basis are different. Citing the example
of the cabin crew, staff and the ground staff of the Ticketing department, the difference
can be understood in a better manner. The competency of the former lies in their
capability to be more hospitable to the clients, while the latter has to focus more
on speeding up the ticketing process and exhibit a courteous attitude while dealing
with the clients. It is noteworthy that cockpit crew behaviour is laid down by the
FAA and the crew has to act in accordance with its regulations. The behaviour model
of the particular airline too needs to follow in order to position the airline brand
in a pre-decided way among clients. Thus, each talent pool has to be handled and
managed in a different way.
The employment models too differ as a part of the workforce is hired on a contractual
basis and outsourcing the recruiting function is also considered feasible by flight
Thus, the aviation industry needs to have a Human Capital Management system that
efficiently caters to the different characteristics of the workforce employed. Online24x7
provides Aviation industry solutions through their highly advanced HCM on Cloud
software that helps the industry in better management of its human resource.