Field Service capabilities extend Dynamics 365 (online) to provide a complete Field Service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Help your team schedule appointments and dispatch the right resources. Use manual, assisted, or fully automated, optimized scheduling to create the best schedule.
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Field Service is an essential part of business operations, and thus the appropriate amount of resources need to be allocated for the same. Addressing issues promptly and dispatching technicians as soon as the requirement arises is crucial to the success of an organization. Moreover, problems have to be anticipated to avoid any negative impact.
With Dynamics 365 for Filed Service, integrate a high degree of efficiency and effectiveness into your Field services. With smart analytics along with the power of intelligent tools and with the excellent assistance of IoT, get proactive field service solutions. With the powerful Microsoft application, keep a tab on increasing maintenance costs and speed up the work process by allocating the right technician for the right job.
With Azure IoT Services, get end-to-end device visibility and get an in-depth insight with graphical dashboards into the condition of the device, the connectivity speed among other things. Follow-Up action is alerted on the device when the capacity reaches stagnation point. One of the most significant advantages of Dynamic 365 for Field Service is the ability to troubleshoot remotely. This not only saves financial resources but saves the time of the technician and increase his efficiency. The Azure twin device feature has the device tag feature which allows grouping of the machines based on their properties such their usage. Operating conditions, etc. The tools are grouped using tags which facilitates remote troubleshooting. Another highly apparent feature is that the application allows real-time monitoring of the devices. The technicians can define the properties of the devices after they have been registered, connected and configured in the Azure It Hub. The built-in commands allow control of each equipment and in groups as well.
With the solution, you can reduce downtime to run your operations and troubleshoot problems with predictive analytics efficiently. Meet the expectations of the consumers by being proactive and solving issues at the earliest. The application offers a great user experience as well. The Dynamics 365 for Field Service solution runs on the Unified Interface framework that provides consistency in the user interface. It is highly-responsive and ensures excellent viewing experience on any mobile device. By using the same technology across different platforms, uniformity is ensured, and that is indeed a highly favorable thing for the users.
The application promotes excellent work -order Management. This is a remarkable thing for the technicians as their work process becomes highly organized. By creating a single asset record for each part, it quickens the process of completing the orders. With Preventive Maintenance notification and alerts, the technicians can efficiently handle the issues and troubleshoot them by sending a remote command, if the problem is not resolved remotely, then the technician is dispatched to solve the problem on-site.
With the great assistance of Dynamics 365 for Field Service, anticipate problems, troubleshoot them remotely or send the technician without any delay to address the issue. Get alerts and quickly solve any issue without letting any negative impact in your business, Moreover reduce the maintenance cost by using the field resources optimally. With Dynamics 365 for Talent, transform your business operations and achieve higher efficiency and increase revenue by using the most significant technology such as IoT, Predictive analytics, to the best of your advantage.