FINANCIAL ANALYTICS

The software helps in improving the dynamics of your business with attractive dashboards which offer great functionality.

  • Working with Spreadsheets is substituted by working with Real Time Insight provided by the software.
  • Timely and relevant financial information is offered by the software which paves the way for increasing profitability and managing compliance issues. It helps in making prompt and accurate decisions for the business.
  • We offer a comprehensive financial analytics suite from Adaptive Planning to visualize strategic business information in an exhaustive manner. Our ‘Adaptive Discovery’ is a cloud based application which is offered on a subscription basis and it doesn’t require any UPFRONT COSTS. The real-time information provided by the software will enable to view financial performance can be viewed in multiple dimensions and time periods. Accurate better and faster business decisions can be made by analyzing through Real-Time information through In-Memory analytics.
  • We, at Online24x7 also creates Financial Dashboards to give users a bird’s eye view of the business. Moreover, real-time visibility is provided for the data and a better insight is gained into the Key performance indicators (KPIs)

FEATURES

  • Data Visualization & Analysis
    • The teams can easily create an interactive environment and coordinate with intuitive charts and detailed analytics
    • The ERP can easily integrate with any data source. Teams can visualize KPIs in a way they want to and therefore they can empower users to work in a smarter and a faster way. They can gain important insight into work and improve their productivity.
    • The software solution offers great easiness in deployment also.
  • Navigation
    • The software ensures great navigation as the concerned staff can organize charts on dashboards which can be further customized to each user’s role.
    • It can easily change time periods and filter by dimensions.
    • It leads users to the desired place in the software with great ease.
    • Views can be customized so that users can view important data relevant to them.
    • Easy and smooth navigation is offered to navigate quickly across different levels of data
  • Interactivity
    • The ERP for Finance is embedded with numerous flexible options for searching information across data
    • Hypothetical analysis can be performed
    • the software facilitates switching dimensions mid-drill and helps in understanding root-causes
    • Optimal performance can be forecasted with the real-time what-if scenario analysis
  • Analytics
    • The ERP empowers users with intuitive analytics, and no programming hassles
    • With the help of the software users can understand their business. Data storytelling is used to explain the scenario
    • Quickly explain performances can be analyzed and problems can be identified
    • Different ways can used to view data to analyze different circumstances
  • Alerting, Knowledge Sharing & Collaborating
    • The software enables to use shared notes to attach explanations to data
    • Zones and alerts can be created to draw attention to specific data/information
    • The software enables sending mails with specified data behavior
    • It also provides information about specific charts to guide users
    • The software also uploads training and reference materials to help in decision-making
  • Visual Designer
    • The software allows to personalize own dashboards
    • Charts and dashboards can be created by using drag-and-drop tools
    • The pre-defined chart formats can be leveraged and users can also create their own charts . Theycan also make private dashboards and share them with others
    • Self-service customization is offered without the assistance of IT
  • Architecture Advantage
    • The software is embedded with a high-performance analytic engine
    • It has unlimited scaling capabilities and is designed to give fast performance and flexibility
    • There are no cubes required and cube-like data store is automatically configured as data is loaded
    • There is no need for intermediate data stores to pre-aggregate data

FINANCIAL HELPDESK

  • The financial help Helpdesk your team to perform much better as it empowers them with great support through its various features
  • Our online Help Desk proves to be highly cost-efficient as compared to the on-premise help desk.
  • The Freshdesk”, is a unique product embedded with advanced features and is user-friendly. It is a cloud based application available on a subscription basis and it does not include any upfront costs. The complaints can be addressed instantly, with our all new cloud based helpdesk software.
  • Freshdesk can raise a ticket from any Social media sites like Facebook, Twitter and other forums.

FEATURES

  • Help Desk ticketing
    • The help desk ticketing feature allows to get tickets from anywhere
    • It brings in more efficiency in the ticketing process activities such as that of categorization, prioritization and assignment and makes their dispatch more quick and efficient.
    • It creates custom ticket fields pertaining to your business and you can copy tickets to someone, or bcc to a dropbox
    • The help desk activity streams give users a quick overview of all the activities
    • It facilitates a quick process of dealing with the ticketing process. It split complex tickets and merges similar ones
  • Social Customer Service
    • The software solution offers an easy and an efficient way of providing customer support through social networking sites.
    • It also saves time by using common replies via canned responses and the answers can be provided on through same social media.
  • Time Tracking
    • The software helps in tracking the time spent and in generation of time sheets
    • Time can be automatically tracked with the assistance of start/stop timers
  • Built-in Knowledge base
    • The software helps in creating a strong knowledge base starting from the from the mailbox
    • You can easily manage contacts and companies and create &manage SLA policies pertaining to a specific account
    • With the help of the software an exhaustive knowledge base which acts a s a reference base for searching solutions for problems online
  • Help Desk Automation
    • The software automates the process of Ticket Categorization and takes care prioritization and dispatch. Moreover, it facilitates automatic sending of the tickets to the concerned staff and support groups
    • Tickets automatically routed to the right agents or support groups
    • The software is intelligent in its own sense as it offers “Smart suggestions” of possible solutions a long with the ticket
  • Integrated Forums
    • The software facilitates the maintenance of forums and communities which acts as a platform for discussing ideas and help in making decisions
    • Users can ask questions, post tips and even answer other user’s questions, in your community forums
    • The forum posts can be converted into to tickets in a click and assigned to agent to resolve them
  • Multi-product Helpdesk
    • There is absolutely no need to create clutter because each product can be managed with great ease with the assistance of multiple support emails.
    • The software also facilitates creation of a separate forum category, solutions and self service portal for each product and creation of distinct support groups for each of your product
    • The software provides Help Desk Reporting and analysis it to know the performance of the team agents
    • The software helps in understanding and analyzing the Help Desk Reports to know which agents in your team are your support rock stars and which ones aren’t.
    • Export custom reports and analyzes them with other business data.
    • Time sheet reports can be created which show the amount of time the agents which have been spent in supporting customers. The billable vs non billable time spent can be calculated.
  • Help Desk Gamification
    • The Help Desk can be turned into a game, that your help desk agents love playing
    • With the help of a gamified help desk, every support ticket leads to winning the game
  • Help Desk Mobile App
    • Online24x7 offers Freshdesk app for mobile phones which makes customer support accessible round the clock.
    • It is compatible on iPhones, Androids, iPads and even Blackberries
    • It provides fast performance and users can execute multiple tasks quickly through scenario automations
    • Freshdesk suggests the best solution from the knowledge base